Customer Experience Administrator

Listed 13 days Ago
Aurora Energy
Energy and Utilities

  About Us

Aurora Energy is New Zealand’s seventh largest electricity network by customer connections, supplying electricity to more than 90,000 homes, farms and businesses in Dunedin and Central Otago. 

The Role

 This role offers you the opportunity to work with a supportive team who pride themselves in providing top level customer service. Based on the Reception desk, you will provide professional outgoing communication with electricity users and the wider public regarding the Aurora Network. You will utilize your excellent communication skills and supportive manner to answer customer queries via email, telephone and social media as well as providing administration support to the wider business.

If you have outstanding administration skills, recent and relevant experience in similar Administration/Customer service roles, a positive and flexible attitude and the ability to fit in to new environments effortlessly then this is your opportunity!

Role Requirements

Our ideal candidate will have the following attributes: 

  • The customer as their core focus
  • Demonstrated knowledge and accuracy in the use of Microsoft Word and Excel
  • A high level of organisational and planning skills
  • The ability to work effectively under pressure and diffuse situations
  • A team player
  • Previous experience in an administration role


We see diversity as a strength and welcome applications from anyone who has what it takes, regardless of gender, ethnicity or background. 

If you think you are a good fit for the role click the ‘Apply Now’ button to submit your application.